Versand & Retouren

Shipping

Due to the current Covid-19 pandemic, delivery times can vary from 3 days to 2 weeks. If you have any questions regarding your order, please email support@pompeiproject.com and our support team will contact you as soon as possible to answer your questions.

For more content, outfit samples of our collection or announcements, follow us on Instagram at @pompei.store. For general & business inquiries please contact us at support@pompeiproject.com.

Returnpolicy

How? 

For the fastest possible processing, please send us an e-mail to support@pompeiproject.com before returning the goods.

Our team will contact you immediately.

How long?

You can return orders within 14 days of receipt.

Cost

POMPEI does not take over costs for the return. Should you have to return an item because it was not delivered properly, we will check this in each individual case and refund the costs for the return.

From returns are excluded:

For clearly worn or washed articles there is no claim for a refund of the purchase price or an exchange. The invoice amount will always be refunded to the same means of payment with which the order was made. If we do not receive a return, it must be proven that the goods were actually sent to us. If there is a proof that the goods were actually sent to us, then the transport risk is borne by Pompeiproject GbR.